Refund & Cancellation Policy

Last Updated: April 25, 2026

At sbshastriji.com, we strive to provide every client with high-quality Vedic astrology consultation. We understand that situations can change, and have framed this Refund Policy to be fair to both our clients and our practice.

1. General Principle

Astrology consultations are a service-based offering. Once a consultation has been delivered (whether verbally, in writing, or both), the service is considered rendered and fees are non-refundable. However, we offer flexibility before the consultation begins.

2. Refund Eligibility Schedule

Situation	Refund Amount
Cancellation requested 48+ hours before scheduled consultation	100% refund
Cancellation requested 24-48 hours before consultation	75% refund
Cancellation requested 12-24 hours before consultation	50% refund
Cancellation requested less than 12 hours before consultation	No refund (rescheduling possible)
No-show / missed appointment without prior notice	No refund
Consultation completed	No refund

3. Rescheduling

Rescheduling is offered as a flexible alternative to cancellation:

You may reschedule once free of charge if requested at least 12 hours in advance
Subsequent rescheduling requests may attract a small administrative charge
Rescheduled appointments must be utilized within 30 days of the original booking date

4. Payment Disputes

Important: We strongly encourage you to contact us first for any dispute or issue before initiating payment reversal/chargeback through your bank or payment provider. Most issues can be resolved amicably and quickly through direct communication.

5. Refund Process

If your refund request is approved:

Refunds will be initiated within 3-5 business days of approval
Refunds are processed to the original payment method used during booking
Bank/payment gateway processing may take an additional 5-10 business days
For international payments (NRI clients), refund timing may vary based on the payment processor

6. Non-Refundable Services

The following are strictly non-refundable:

Completed consultations (verbal or written)
Hawan, yagya, and puja services once preparation has begun or items have been procured
Customized written reports once delivered
Gemstone recommendations once procurement has been initiated on your behalf
Any service where the time or material commitment has been made

7. Quality Concerns

If you have a genuine concern about the quality of consultation:

Please raise it within 7 days of the consultation
We will review the matter sincerely and may offer a follow-up session, partial refund, or other resolution at our discretion
Subjective dissatisfaction with predictions or remedies does not qualify for refund — astrology is a guidance tool, not a guarantee

8. Force Majeure

If we are unable to deliver consultation due to circumstances beyond our control (illness, technical issues, natural events), we will:

Reschedule at the earliest convenient time, OR
Provide a full refund if rescheduling is not feasible

9. How to Request a Refund

To request a refund or cancellation:

Send a message to info@sbshastriji.com or WhatsApp +91 9310063219
Include your booking details: name, date of booking, service type, and reason for refund
We will respond within 24-48 hours with our decision

Our Commitment: We aim to handle all refund requests fairly and transparently. Our goal is your satisfaction with the service — not just the transaction.

10. Updates to This Policy

This Refund Policy may be updated periodically. Any changes will be reflected on this page with an updated revision date.

11. Contact

For refund-related questions or to initiate a request:

Email: info@sbshastriji.com
WhatsApp: +91 9310063219
Telegram: @sbshastriji